Due to health and safety reasons, we can't process returns of coffee already shipped to you. But if you're unhappy with your order, you can email us to talk about an exchange or a replacement. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund or exchange you'll need the receipt or proof of purchase. A picture of the item you'd like refunded or exchanged and a short description about when you'd like a refund or exchange.

To start a refund/exchange, you can contact us at info@blacknerdcoffee.com. If your refund/exchange is accepted, we’ll send you instructions on how to process and receive your refund/exchange

You can always contact us for any refund/exchange questions at info@blacknerdcoffee.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we have processed your refund/exchange. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.